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Coronavirus in China - For policies underwritten by Allianz World Partners (AWP)


As the outbreak of coronavirus (2019-nCoV) continues to spread across China, the Foreign and Commonwealth Office is advising against all travel to Hubei Province and all but essential travel to the rest of mainland China (not including Hong Kong and Macao). The situation is changing quickly with the Chinese government imposing further restrictions on movement within China in response to the coronavirus outbreak.

Allianz Partners UK is therefore urging people who have planned to travel to China to contact their travel provider or airline in the first instance about their transport services. It reminds customers who have purchased an ABTA protected trip or have used a credit card, that they will have additional consumer protection.

Single trip travel insurance customers of Allianz Partners will receive a full refund for their policy. Alternatively, Allianz Partners will make appropriate changes to a single trip policy if a customer would like to travel to another destination on another date.

In some instances, where a customer is not covered by their airline or travel provider for suspended or cancelled transport, Allianz Partners may offer some cover under the cancellation section of the policy. Customers should consult their policy documents for further information and note that this applies only when customers are travelling to a specific area that the Foreign and Commonwealth
Office has advised against travelling to.

Essential travellers to China are being urged to follow health advice offered by Public Health England https://www.gov.uk/government/news/wuhan-novel-coronavirus-and-avian-flu-advice-for-travelto-china as well as comply with any additional screening measures put in place by the local authorities. More information and advice can be found by visiting the TravelHealthPro website https://travelhealthpro.org.uk/country/49/china#CIoutBreaks

British nationals in the Hubei Province who are considering leaving should visit the Foreign and Commonwealth Office website for updates and advice https://www.gov.uk/foreign-traveladvice/china

The Allianz Partners group of companies would like to reassure its customers that it is well-placed to quickly and efficiently step in to support them if they are currently in China, getting them the medical attention they need, when they need it, and bringing them home as soon as they are well enough to travel.


This article was posted on 13-02-2020

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