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Vietnam Zika Virus


Following the recent news of the Zika Virus alert for Vietnam, we would like to extend our sympathies to those affected and clarify what cover may be available.

The current FCO advice on this matter can be found here:
– https://www.gov.uk/government/collections/zika-virus-zikv-clinical-and-travel-guidance

We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter can be found here:
– https://www.gov.uk/foreign-travel-advice/vietnam

For residents of Ireland please follow the advice of the Department of Foreign Affairs and Trade as follows:
– https://www.dfa.ie/travel/travel-advice/zika-virus-update/
– https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/vietnam/

Cancellation and Curtailment
We are advised that most travel agents and tour operators are altering peoples travel destinations for people who are pregnant. This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation or curtailment. This is because most policies have the following exclusion relating to cancellation and curtailment “the fear of an epidemic, pandemic, infection or allergic reaction”.

We would advise travellers who have booked package holidays to a destination affected by the Zika virus and looking to cancel their trip to contact their travel agent or tour operator in the first instance.
We always advise all travellers, especially those travelling while pregnant or with existing medical conditions, to check the FCO’s advice for their chosen destination, and also to seek travel advice from their doctor before booking.

If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by case basis.

Insurance “shifting”
If you are offered an alternative destination and or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.

Premium Refunds
In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

Returning early
If you are pregnant and considering returning to the UK earlier than originally planned as a result of the virus, please contact your travel agent or tour operator for information on availability of flights.

If you are pregnant and travelling independently from a tour operator or travel agent, you should make your own arrangements to leave by either altering your return tickets, where possible, or booking onto an alternative commercial flight. Claims for independent traveller’s additional expenses in returning home earlier, where medically justified, will be treated sympathetically.


This article was posted on 04-10-2018

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