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Primera Air Collapse


Following the news that Primera Air have ceased all operations and gone into administration we here at tifgroup would like to clarify what is available to policyholders.

Any customers that have already travelled will need to make their own arrangements to return home.

If you have booked a flight only with Primera Air and have done so using your credit card, please contact your card provider to see if a refund is available.

People who have a Primera Air flight only, please do not travel to the airport as Primera Air are no longer flying. Those who have a Primera Air flight booked via their tour operator should contact their tour operator in the first instance.

Cancellation or curtailment is something which is not normally covered when it is due to Scheduled airline failure, unless specific cover has been purchased. Please refer to your policy wording.

In the event that you have specific questions not answered by this directive, please feel free to email us on directivesqueries@tifgroup.co.uk and we will endeavour to offer an answer.


This article was posted on 02-10-2018

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