Following the announcement on Thursday 28th September 2017 of a major computer system crash at airports in locations such as Gatwick, Australia, Paris, Washington, Singapore, South Korea and South Africa which is causing delays that have affected travellers of various airlines, we at tifgroup would like to clarify what cover is available to our policyholders.
If the delay you have suffered has exceeded 24 hours in duration after you have checked in, your trip is for more than 2 days and not a one-way trip, and provided you are also unable to obtain a refund from any other source you can submit a claim for cancellation.
You can claim for departure delay providing the duration is over 12 hours from you checking in, and the delay is not due to the diversion of the aircraft after it has departed.
For both cancellation and departure delay you must not have been offered any compensation, or alternative transport that departs within 12 hours. To find out more please contact your claims team.
Extension of Your Trip
Providing your return home is delayed due to these computer failures your policy will be extended for the additional days necessary to complete your trip, with no additional premium, if you are unable to complete your trip before your policy expires.
In the event that you have specific questions not answered by this directive, please feel free to contact us on firstname.lastname@example.org and we will endeavour to offer an answer.