Following the flight cancellations over the weekend, caused by a power failure, that have affected British Airways customers, we at tifgroup would like to clarify what cover is available to our policyholders.
If the delay you have suffered has exceeded 24 hours in duration and your trip is for more than 2 days and not a one-way trip. Provided you are also unable to obtain a refund from any other source you can submit a claim for cancellation.
You can claim for departure delay providing the duration is over 12 hours and the delay is not due to the diversion of the aircraft after it has departed. For both cancellation and departure delay you must not have been offered any compensation, or alternative transport that departs within 12 hours. To find out more please email the claims team on firstname.lastname@example.org.
In the event that you have specific questions not answered by this directive, please feel free to contact us on email@example.com and we will endeavour to offer an answer.